Explain the route to the feature
Describe gates, stairs, sloping paths and delicate planting between vehicle access and the pond. Tell us whether equipment or waste must be carried by hand. Ask which access arrangements are necessary rather than clearing or dismantling the landscape yourself.
Record the problem in ordinary use
Note when water loss, noise or weak flow first appeared and whether earlier work changed it. Photographs from a dry, stable location are useful. Do not move heavy stones, enter the pond or handle wet electrical equipment to gather more detail.
Have the history available
Keep pump model information, maintenance invoices and previous findings ready. Tell us whether fish are present and whether equipment has been left off. Let the professional determine the safe operating and protection arrangements.
Agree on authorization
Confirm the diagnostic charge, expected scope and who can approve additional work. Arrange pets and gate access for the booked time. Ask how findings, waste handling and restart instructions will be documented at the end of the visit.
Discuss your water feature
Share your location, feature type and the problem. Confirm the assessment, price and availability with us.
Call 770-796-3616Send a service inquiryAn inquiry is not a confirmed appointment.
Published by North Georgia Water Features. Content and source standards.